Trusted Outsourcing Partner To The Worlds Leading Brands

We are customer experience experts that help our clients transform

Quality Assurance

Managed and owned internally, our quality management systems perform both onsite and remote monitoring. We offer 100% digital voice recordings to increase the effectiveness of monitoring sessions.

Compliance

Our dedicated compliance department is solely responsible for risk assessment so as to prevent reputation and financial risk. We perform proactive internal audits of adherence to System, Process or Regulations.

WorkforceManagement

Our automated end-to-end tools and analysis techniques help us forecast call volumes, staffing requirements that allow efficient management of day-to-day, real-time call center operations.

Extended SupportStructure

Give your customers with a better experience by providing services across all channels of communication

Our Focus Areas

RenewableEnergy2
RenewableEnergy
education2
Education
health2
Health Care& Insurance
technology2
Technology
security2
Smart HomeSecurity
telecom2
Telecom

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Spantronics leverages over 5 years of experience delivering world-class customer service for companies across the following verticals:Your content goes here

Inbound

Managed and owned internally, our quality management systems perform both onsite and remote monitoring. We offer 100% digital voice recordings to increase the effectiveness of monitoring sessions.

Outbound

Our dedicated compliance department is solely responsible for risk assessment so as to prevent reputation and financial risk. We perform proactive internal audits of adherence to System, Process or Regulations.

Blended

Our automated end-to-end tools and analysis techniques help us forecast call volumes, staffing requirements that allow efficient management of day-to-day, real-time call center operations.

Back Office

Give your customers with a better experience by providing services across all channels of communication

CONTACT CENTER SERVICES

Core Technology Module
01 Automatic Call Distribution

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03 Agent Customer Relationship

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Dialer 02

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Interactive Voice Response 04

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