Trusted Outsourcing Partner To The Worlds Leading Brands
We are customer experience experts that help our clients transform
Quality Assurance
Managed and owned internally, our quality management systems perform both onsite and remote monitoring. We offer 100% digital voice recordings to increase the effectiveness of monitoring sessions.
Compliance
Our dedicated compliance department is solely responsible for risk assessment so as to prevent reputation and financial risk. We perform proactive internal audits of adherence to System, Process or Regulations.
WorkforceManagement
Our automated end-to-end tools and analysis techniques help us forecast call volumes, staffing requirements that allow efficient management of day-to-day, real-time call center operations.
Extended SupportStructure
Give your customers with a better experience by providing services across all channels of communication
Our Focus Areas
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Spantronics leverages over 5 years of experience delivering world-class customer service for companies across the following verticals:Your content goes here
Inbound
Managed and owned internally, our quality management systems perform both onsite and remote monitoring. We offer 100% digital voice recordings to increase the effectiveness of monitoring sessions.
Outbound
Our dedicated compliance department is solely responsible for risk assessment so as to prevent reputation and financial risk. We perform proactive internal audits of adherence to System, Process or Regulations.
Blended
Our automated end-to-end tools and analysis techniques help us forecast call volumes, staffing requirements that allow efficient management of day-to-day, real-time call center operations.
Back Office
Give your customers with a better experience by providing services across all channels of communication
CONTACT CENTER SERVICES
Core Technology Module
01 Automatic Call Distribution
03 Agent Customer Relationship
