Call Center Sales Trainer

The Team: Spantronics work with multiple USA based clients in the field of Insurance, home improvement and renewal energy. We are fast growing organization and expanding our call center operations and support team. You will become a part of a multinational culture having a presence in Pakistan, Philippines and United States.

Responsibilities:

  • Developing call centers’ education materials, such as digital presentations, how-to manuals, and instructional videos.
  • Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
  • Organize classroom-style seminars about product features and sales techniques.
  • Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management).
  • Identify individual and team skills gaps.
  • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases).
  • Coordinate mentorship programs for new sales representatives
  • Training experienced employees on new or updated call center procedures to improve their performance.
  • Closely work with trainees to develop their accent and communication skills.

What we’re looking for:

  • Minimum Bachelor’s degree in any discipline (English will be preferred)
  • 1 to 3 years of proven experience as sales trainer in call center
  • Fluent in English speaking and writing skills and a good knowledge of grammar, pronunciation, spellings, and vocabulary.
  • Excellent communication and presentation skills.
  • A good understanding and knowledge about American accents.
  • Familiarity with interactive learning activities.

Benefits:

  • Base salary higher than the market average.
  • Career path up to management level
  • Annual Leaves
  • Referral Bonus

Work Hours: This is a permanent night shift position (7pm to 4am)

Job Category: Sales
Job Type: Full Time
Job Location: Rawalpindi

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