Agree on qualification
Set the criteria for interest, eligibility for the campaign and the information needed for handoff.
Services / Qualified live transfers
A conversation.
Ready for your team.
Create a defined path from initial interest to a live connection. Qualification and routing should reflect your campaign requirements and team availability.
Plan the connection
Agree on transfer hours, routing, recipient availability and what happens if the team cannot answer.
Review the handoff
Review transfer quality and exceptions against the definitions agreed for the campaign.
A useful first conversation
What to bring
to the brief.
Bring your qualification criteria, operating hours, destination team, routing requirements and a definition of an accepted transfer.
Discuss qualified live transfersLet’s connect